If you’ve ever thought your Uber trip was a little expensive during surge times, boy do we have a story for you. An Uber passenger was insanely overcharged over $14,000 for a 5-mile trip in Canada and when he complained about it to their customer support, they stood by their charge. At least initially.
The Toronto man known only as Hisham, needed to take the ride-sharing service to travel only 5 miles during peak hours, so you know they were charging more than they usually would. Estimates say his ride should have cost about $12-$16 at the most, but when his trip was completed, this is the notification he had waiting for him.
Holy guacamole! That’s $18,518 Canadian dollars, which is equivalent to roughly $14,401 American dollars. What’s even more ridiculous is that Uber initially refused to refund his money, which would put a huge dent in just about anyone’s finances. It didn’t matter that the estimated total had been completely ignored and he was then subject to a charge that was nearly 1,000 times the original estimate.
It wasn’t until the man’s friend, Emily Kennard posted about the incident on Twitter that Uber finally realized their mistake. The company was met with backlash from across the web, and eventually relented and gave him his money back.
The power of social media strikes again! Uber released a statement regarding the situation, and it doesn’t sound like they were too happy about admitting they were wrong.
There was an error here and it has been resolved. We have provided a full refund to this rider and apologized to him for this experience. We have safeguards in place to help prevent something like this from happening, and we are working to understand how this occurred.