Employees Share Their Most Satisfying Customer Service Stories

These satisfying customer service stories show that sometimes rude customers get exactly what they dish out.

Even though it’s often said that “the customer is always right,” sometimes they find out the hard way that being rude to staff members or other people taking their orders no longer makes them entitled to excellent service.

Going the Extra Mile

When I was a server, I was that server that everyone claims they would always be if they did one day become a server in a restaurant.

I filled up glasses when they needed to be refilled without asking, I brought out a bowl of lemons if you asked for lemons; if you wanted extra ice, you got a whole extra glass full of ice.

Heck, I was even careful enough to write down every order even though I could easily memorize it and get it right.

One particularly busy night, I’m working a party of about 20 people. It’s a Friday night and the kitchen is slammed. Everything was going smooth, I thought—until I bring out the drinks and salads.

There is one idiot that starts off saying I didn’t bring her anything right (wrong dressing, drink had a lemon, too much ice, etc.).

I play the gracious and apologetic server correcting the issue despite knowing she is wrong. The meal comes out. It goes from bad to worse.

She explodes about how I can’t seem to do anything right and what a screw up I am.

I proceed to congratulate her on the fine example she is setting for the kids at the table on how to treat another human being, and what classy language she was using.

I then proceeded to show her where I wrote down everything she asked for. The type of salad, the dressing she wanted, how she wanted it on the side, pulled the straw I gave her from under her bread plate and told her that I did give her one.

I also talked about how I heard when her sister had ordered another dish, that she told her sister that she wanted that dish instead, and advised that she maybe should have simply asked for me to change the order instead of trying to play it off as if I was truly a “screw up” as she claimed.

I said maybe next time she would do a better job of making sure the server was not in earshot when she says something like that.

I then told her that I would go and have the kitchen fix the meal she really wanted, instead of the one she ordered, and that it would take about 10 minutes before it was ready.

Needless to say, the whole table was quiet. Then came the most glorious moment. Her father piped up and simply said, “Honey, It’s about time someone called you out on your antics.”

The old man gave me a $100.00 tip when he paid for the meal, strong handshake, and a thanks.

Story credit: Reddit / TheLastBoyScout

Shoe Swap

I work in a shoe shop. One of the services we supply is to check how well school shoes fit on our younger customers. Once a staff member has signed to say they are a good fit, the customer is able to bring them back if there are any problems.

This one time, a mother came back in with her son a week after being fitted with a pair, loudly mouthing off that the shoes were too tight and causing blisters. Even though she was being a psycho about it, we offered to get her a new pair.

Once back in the kids department, she spotted the girl who fitted the original shoes and went crazy at her, demanding that the girl should be there while a better pair was fitted so she wouldn’t make the same mistake again.

Despite the mom saying some pretty degrading stuff about her, the girl agreed to sit in on the re-fit in an attempt to help out.

She remembered the customer, even to the point of remembering the child’s name, and was visibly upset about doing a bad job.

Returning to the till, the fitter offered to put the exchange through as a final gesture of goodwill. She then froze, realization dawning on her. “These aren’t your sons shoes” she said to the customer. They have a name tag inside saying Tommy, and your son’s name is Billy.

Turns out the kid had swapped his shoes with another boy in his class. Laughed that witch out of the shop.

Story credit: Reddit /Jimbobthewonderkid

I Want a New Camera

I used to work in Best Buy services. It was sort of like Geek Squad before Geek Squad and it dealt with everything like TVs and VCRs and junk.

One day we had a guy come in and complain about his little video camera not working. I agree to take a look at it even though there’s not much I can do but send it back to the manufacturer for him.

It will take some time, but that was 90% of the problem people had with services. Naturally, this guy wants a new one on the spot and he starts getting REALLY loud about it.

So I call the manager. While I’m waiting for them to come up, I’m still tinkering with the camera in the back. I get some tools out and, hey, look I got the thing open for the guy.

When I saw what was on it, I knew we had him. A minute or so later I come back out when the manager gets there. The manager is talking to the guy as I move a computer up to the counter.

I jump in and say, “Hey, I don’t think we should give this guy a new unit.” The guy gives me dagger eyes and the manager is like, “Oh?

why’s that?”

Then I play the footage of what is unmistakably someone running around a pool, dropping the camera, which tumbles into the pool.

He had taken out the tape but it was recorded to the memory stick. Guy takes his camera and quietly leaves the store.

Story credit: Reddit /barron42

The Best Day of High School

During high school, I worked at a Burger King. There was this one woman who would always come into drive thru during the afternoon and ask for a Whopper Jr with extra onions.

And I mean, a LOT of extra onions. And no matter how many we put in, she always came into the store and complained that there weren’t enough. Still, this was in the middle of the afternoon, so we didn’t care.

However, one day, we had four buses full of US Army enlistees at the store at the same time. Convoys of chartered buses would go by periodically, and they usually stopped at our store because the bus drivers knew my boss.

Now, these people were always the nicest, most respectful people you can possibly imagine, which was a welcome change after dealing with jerks the whole day.

They also always ordered a ton of food—all king-size, tons of double and triple whoppers, the whole nine yards. My boss would always have me give them the “senior discount” (15% off), and they enjoyed that immensely, because it said that they were getting a senior discount on their receipts.

Anyways, nice as they were, they strained our store to the limit because they ordered so much food. So we were almost literally going hammer and tongs to keep up, and then the worst happens.

Onion woman comes into drive thru. My boss told me to just grab two handfuls of onions and put them on the sandwich, because she didn’t need a scene when we were as far behind as we were.

I could barely close the burger because of the onions, but I managed it and we gave it to her. Now remember, the store is completely full of US Army enlistees.

They probably have not had fast food for weeks (I think they were going from boot camp to get their first assignments). And the line was out the door.

So onion woman pushes her way past all of these people, rudely shoving them out of her way, and comes up to the counter screaming that she didn’t have enough onions.

My boss is angry, so she takes the sandwich, hands it to me, and tells me to do whatever I want with it. I knew just what to do.

I dumped the ENTIRE TUB of onions on this (probably about 1.5 LITERS of onions), and wrapped it up really, REALLY tight, and taped it shut (Note that the wrappers were somewhat elastic…).

My boss hands it to the woman, and she opens it right on the counter to “make sure we have enough” even though it’s like six times bigger than normal. The thing EXPLODED ALL OVER. SO freaking awesome. All the guys trying not to laugh.

One of their officers (a quite young 1st Lt.) was waiting by the counter for his food, and finally he just gave up and started laughing his butt off. The men took this as a cue, and she had about 250 men dying laughing at her.

One of the best days of my high school life. She didn’t come back for a month, and she never, EVER complained about not having enough onions.

Story credit: Reddit /elmonstro12345