Retailers Share Their Horrible Customer Service Experiences
No one likes dealing with self-entitled and rude people, but they’re commonplace in the customer service industry. Sometimes it’s customers who want you fired for no reason, and other times it’s managers who won’t listen to you. These stories are about the worst of the worst.
You might not believe how terrible some people can be, even when there’s other customers watching.
What Did You Expect?
Server here. My favorite was when a man sent back his salad two milliseconds after I set it in front of him because he “wasn’t expecting it to look like that.”
Wrong Brand
I was a manager at a retail pharmacy. I had a customer complain and file a report that we didn’t carry Walmart brand items.
I thought they were maybe confused, pointed out they were in a CVS (which looks NOTHING like a Walmart, but whatever). But he kept arguing that the customer is always right and we should carry Great Value items.
Ice Cream Meltdown
I worked at a local ice cream store in high school and we always had some pretentious customers. One summer afternoon, a lady came up to me and showed me that her ice cream had melted and wanted another one free of charge.
I gave her another one, but this time I made it sugar free. She had it coming.
There’s the Door
I went to a Ford dealership once to browse their preowned vehicles. The salesman greeted me in the lot, asked me to follow him to his desk, and told me that I have to fill out a credit application so he could help me. I said that I wasn’t comfortable doing so. I literally just got there.
His response was “Well, there’s the door.”