#54 Honest Mistake on Purpose
The host sat me at a table with a couple and their toddler. The two sat on the same side of the booth, kissed, etc., so I knew they were a couple, but the woman looked much older. Like she looked terrible. I’m sure it was substance abuse of some kind, but it was noticeable. So she’s super rude to me the entire time. She asked for her eggs over easy hard.
I explained to her that her eggs could either be over easy and over hard, and what both meant. She then got really patronizing, saying things like “Bless your heart” and asking for a real server. I told her that I know how eggs are cooked, and asked if she meant over medium. That’s when she got verbally abusive and asked “How hard is your job? Honestly, how hard is it to just serve people eggs?”
I’d had it. I gave her order to the cook, and of course, he asked me what she meant. I told him to just make them over medium, as I felt like that was what she meant. I gave her the eggs and she sighed real heavy. She said, “I’m sorry, was my order too hard? Did you not understand me? What the hell kind of place is this that nobody can make me eggs?”
I took a deep breath, and went all in with a brutal insult.I said, “Ma’am, I apologize to you, your son, and your grandson. Let me go ahead and comp your meal.” Her face twisted up and got so red I thought it was going to pop off of her face. She yelled, “THIS IS MY HUSBAND AND THAT’S MY SON!” Oh boy, it was so worth it. She began screaming for my manager.
I got my manager. He yelled at me in the office, but couldn’t prove that I was purposefully disingenuous. So I didn’t even get written up. It was awesome.
Credit: VespineWings