#77 Sometimes It’s Best to Keep Your Mouth Shut
Company consisted of something like 1,200 employees at the time, and rented out a big conference center for a Christmas party. At the opening of the party, the CFO was giving opening remarks, and asked—expecting cheers—if everyone liked their Christmas bonuses. He got booed. See, of that 1,200 people, a bit over a thousand were in customer service. No one in customer service got bonuses, only people in the “corporate” departments got them.
And our awesome CFO decided to rub everyone’s noses in it, because clearly the Chief Financial Officer of a company would have no idea that 80%+ of his company didn’t get bonuses. At the same party, the CEO made an announcement that the company would be closed on Friday (Christmas that year was on a Thursday), and everyone got a day off.
Now, he had literally just finished making a speech about how everyone was important, and everyone was part of the company, no matter the department. He had shovelled crap hard, trying to make CS happier. The next day, we all got a memo that Customer Service still had to work on that Friday. We apparently didn’t count as “everyone” and the CEO just hadn’t realized that the announcement wouldn’t apply to anyone.
January saw a 60% attrition rate.
Credit: Onequestion0110