Seems About Right
“I used to work in the box office for an MLB team. The actual manager was usually extremely busy and couldn’t easily respond to issues at 15 different windows, so we frequently pretended to be each other’s managers. It was the easiest way to get back up when an annoying customer would not accept one of our policies.
One night, I was helping a very drunk customer who refused to accept a policy. He asked to speak to the manager, but [the manager] and everyone else around me were crazy busy. So, I turned my back on the customer, turned back around, pretended to be a different person, and backed myself up. He accepted this without issue and went on his way.” – Reddit user Norman1515
This guy needs a medal for his idea, but let’s face it… the drunk customer had no chance! Just imagine looking at Norman1515 pulling that trick! It would have been epic to be there and witness that moment…