Speaking With the Manager
“I had a woman call to tell me that she spent too little on an ice cream cone. We had a special that was like two scoops in a waffle cone for five bucks, and for some reason she only got one scoop and said she didn’t know about the special (despite there being signs all over the shop about it). She claimed that my worker didn’t offer it to her.
I apologized to her, but I was also like, “What exactly do you want me to do about it? This happened yesterday, I’m assuming you ate the ice cream, so you can’t return it.”
She wanted a refund anyway for the inconvenience. I asked if she had a receipt, she said she didn’t. I said no-go without a receipt; she said she didn’t get one at checkout. I explained to her that in my state we’re not required by law to give a receipt for cash-purchased food service items, so if she didn’t ask for one, [she’s to blame].
She kept pressing, saying she demanded to speak to the manager. I explained that I was the manager. She then asked if there was another manager she could speak to. I told her no, I was end of the line, top of the heap. […] She huffed and told me she would be by to “discuss it in person.” She never came in.” – Reddit user SalemScout
Imagine that woman having the guts to actually come in person and discuss how she wanted the refund for the ice cream she ate days ago and for which she had no receipt. Yes, the odds certainly were in her favor.