Helpless
Everyone in the car dealership began laughing at the old man when he was told to go to the rental place. However, Richard, who had recently begun working at the dealership, did not laugh at all
He could not help but feel sorry for the old man. He was being treated like a lamb in the slaughter. Richard felt uncomfortable with how the other salesman was treating him, so he told him that the man deserved to see the car.