Going the Extra Mile
I work for a dress manufacturer who supplies stores with dresses, not brides. We weren’t allowed to deal directly with them and we had to inform them to check with the store. This one bride somehow gets our number and requests fabric swatches because the color of her dress needed to be precise. It turns out that she got the store’s ID and used their unique code to get a hold of us. Fast-forward a few months and she goes to collect her dress, roses in tow. She had a meltdown- knocking down dress racks when it didn’t match her dress.